Dar Al-Shifaa Hospital is a building of six floors, its total is 1985 square meters. The capacity of the hospital is 50 beds can be increased to be twice approximately in case of emergency cases. Dar Al-Shifaa Investment Hospital contains four major surgical operation theatres in addition to three ophthalmologic surgery operation theatres and one integrated hall to conduct cardiac catheterization.
The Challenge
Following a period of rapid growth and development, Dar Al-Shifaa Hospital was seeking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus initially on improving their patient services, hospital operations, and regulatory compliance functions.
Dar Al-Shifaa Hospital’s swift expansion had resulted in a lack of process consistency and standardization across various departments. The numerous manual and non-transparent processes in place were issues that the hospital was eager to address.
Additionally, with the increasing healthcare industry regulations and compliance requirements, Dar Al-Shifaa Hospital was committed to staying ahead of the curve in responding to these changes, while also maintaining their unwavering dedication to patient care and operational agility that defines their mission.
What did
Scoptech do
Dar Al-Shifaa Hospital benefited significantly from Scoptech’s expertise and shared vision, recognizing the value of combining advanced technology with adaptability and responsiveness. Scoptech has been collaborating with Dar Al-Shifaa Hospital since January 2022, contributing to two primary initiatives: Digital Transformation and Patient Engagement, supporting the hospital’s IT team in implementing innovative solutions tailored to the healthcare sector.
Digital Transformation – Scoptech has been working closely with the Dar Al-Shifaa Hospital IT team to identify, design, develop, and deploy digital solutions, leveraging cutting-edge technologies to enhance operational efficiency and improve patient care. To date, Scoptech has successfully implemented 20 digital solutions across key hospital functions, including patient records management, appointment scheduling, and inventory control.
Patient Engagement – Scoptech has spearheaded the development and integration of a patient engagement platform, optimizing the hospital’s communication channels and enhancing the overall patient experience. Moreover, Scoptech has facilitated the seamless integration of the patient engagement platform with existing hospital systems, ensuring efficient information exchange and streamlined patient interactions.
The Results
- More than 30 website enhancements implemented
- Over 30,000 hours saved through improved website functionality
- Achieved 100% compliance with healthcare regulations and standards in website content and security
- A success rate of over 95% in resolving user inquiries and support requests on the website
- Developed a Software Development Kit (SDK) for native platforms, enabling seamless communication between patients and healthcare providers through the website on various devices and platforms
